1. Where We Deliver

We deliver to all states in Australia as well as other international destinations on request.

Domestic Coverage (Australia)

• New South Wales
• Victoria
• Queensland
• Western Australia
• South Australia
• Tasmania
• Australian Capital Territory
• Northern Territory

International Shipping

We ship internationally on a case-by-case basis. Customers in countries such as New Zeland, the United Kingdom, the United States, and the EU are welcome to enquire. Please contact us at contact@aeonixpty.com for an international shipping quote.

2. Delivery Timeframes

Estimated delivery times after dispatch:

3. Shipping Costs

Shipping costs are calculated based on the destination, package weight, and dimensions of the machine. The exact cost will be shown at checkout before payment.

Within Australia

• Standard delivery: calculated by courier per destination and package size
• Express delivery: available on request — contact us for a quote
• Free shipping: we occasionally run free-shipping promotions on selected machines or order values

International Orders

International shipping costs are quoted individually based on destination and machine weight. Customers are responsible for any customs duties, import taxes, or fees charged by their country of import. These are not included in our shipping cost.

4. Order Processing & Dispatch

Here's what happens after you place your order:

5. Tracking Your Order

Once your order is dispatched, you will receive:

• A tracking number via email or WhatsApp
• A direct link to the courier's tracking page
• SMS notifications from the courier on the day of delivery

If you haven't received tracking details within 2 business days of placing your order, please contact us at contact@aeonixpty.com.

6. Delivery Address Accuracy

Please ensure that all delivery information provided at checkout is complete and accurate, including:

• Recipient name and contact number
• Full street address (including unit/complex/suburb)
• City, province, and postal code
• Special instructions (e.g. gate code, business hours)

7. Failed Delivery Attempts

If the courier cannot deliver your order due to:

• Nobody being available to sign for the package
• Incorrect address or contact number
• Refusal of delivery by recipient

The courier will typically attempt redelivery once or hold the package at a collection point. After multiple failed attempts, the package may be returned to us, and re-shipping fees will apply.

8. Damaged or Lost Shipments

If your machine arrives damaged or does not arrive at all:

• Damaged on arrival: inspect the package before signing. Note any visible damage on the courier's waybill, take photos, and contact us within 48 hours at contact@aeonixpty.com.
• Lost in transit: contact us if your package shows no movement for 5+ business days. We will open an investigation with the courier and keep you updated.

All shipments are insured against loss or damage during transit. See our Refund Policy for next steps.

9. Store Pickup (Tasmania)

If you're local in Tasmania or willing to travel, you may collect your order directly from our store and save on shipping costs.

• Available by appointment during trading hours
• Free of charge (no shipping fee)
• Bring your order confirmation and ID

To arrange a pickup, contact us at +61 488 803 166 or contact@aeonixpty.com after placing your order.

10. Customs & Import Duties (International)

For international orders outside of Australia:

• Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country
• These charges are not included in our shipping cost and are payable directly to the courier or customs authority on delivery
• We provide full commercial invoices and shipping documents to ease customs clearance
• Delays caused by customs inspections are beyond our control

11. Public Holidays & Working Hours

Orders placed on weekends or public holidays will be processed on the next business day. Couriers do not operate on Sundays or Australia public holidays, which may affect delivery timeframes.

Our working hours:

• Monday – Friday: 8:00 AM – 5:00 PM
• Saturday: 9:00 AM – 2:00 PM
• Sunday & Public Holidays: Closed

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery partners, processes, or destinations. The latest version will always be posted on this page with the updated date at the top.